1. Introduction
Excom Services Ltd (ABN 56664652840), trading as DKT Australia (“we,” “us,” or “our”), is committed to protecting the privacy of our users (“you,” “your”). This Privacy Policy outlines how we collect, use, and protect your personal information when you access and use our services on the DKT Australia website (dktaustralia.com.au).
Easydrive provides digital DKT practice tests in English and multiple foreign languages to assist learners, including foreigners , in understanding the test questions. We also facilitate the connection between learners and vehicle lesson providers for car and heavy vehicle driving lessons.
2. Information We Collect
We collect various types of information to provide and improve our services:
- Personal Information: When you sign up or book a service, we may collect personal details such as your name, email address, phone number, residential address, and any other information you provide during registration.
- Payment Information: We collect billing details, including payment methods (e.g., credit card or bank account information), when processing your bookings and payments.
- Service Usage Data: Information related to your interactions with our platform, including DKT practice test results, lesson bookings, instructor interactions, and any preferences or feedback.
- Device and Technical Data: This may include your IP address, browser type, operating system, and access times to help us maintain and optimise the functionality of our website.
3. How We Use Your Information
We use the information collected for various purposes, including:
- Service Delivery: To provide you with access to DKT practice tests and connect you with vehicle lesson providers.
- Communication: To communicate with you regarding your bookings, lesson updates, and important information about your account or our services.
- Payment Processing: To securely process payments for lessons and tests via third-party payment providers.
- Customer Support: To handle any inquiries, feedback, or disputes and provide support services to ensure your satisfaction.
- Personalization: To tailor the services to your specific needs and preferences, such as offering relevant language options for the DKT tests.
- Website Improvement: To monitor usage patterns and make improvements to our website’s functionality and user experience.
4. Sharing of Information
We do not sell your personal information to third parties. However, we may share your data with:
- Driving Instructors: To facilitate bookings and communications between you and the lesson providers.
- Third-Party Service Providers: We may share your data with trusted third-party providers for services such as payment processing, website hosting, analytics, and customer support. These providers are obligated to protect your information in accordance with our policies.
- Legal Requirements: We may disclose your information to comply with any legal obligations, enforce our Terms of Service, or protect the rights, safety, and property of DKT Australia, our users, and others.
5. Data Security
We take the security of your personal information seriously and implement industry-standard measures to protect it. We use encryption, secure servers, and other safeguards to prevent unauthorised access, misuse, or disclosure of your data. While we strive to protect your information, no transmission over the internet is 100% secure. Therefore, we cannot guarantee absolute security.
6. Your Data Rights
As a user, you have the following rights concerning your personal information:
- Access: You may request access to the personal data we hold about you.
- Correction: You can update or correct your personal details at any time by logging into your account.
- Deletion: You may request the deletion of your personal information, subject to certain legal or contractual obligations.
- Opt-Out: You can opt-out of promotional communications by following the unsubscribe instructions in the emails we send or by contacting us directly.
7. Cookies
Our website uses cookies to improve your browsing experience. Cookies are small files stored on your device that help us recognize you and remember your preferences. You can manage or disable cookies through your browser settings, although this may affect your ability to use certain features of our website.
8. Changes to the Privacy Policy
Easydrive reserves the right to modify this Privacy Policy at any time. Any changes will be posted on our website, and by continuing to use our services, you agree to the updated policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Excom Services Ltd (ABN: 56664652840)
Trading as DKT Australia
Email: admin@dktaustralia.com.au
Website: dktaustralia.com.au
1. Parties Involved
This Payment Policy governs the financial interactions between Excom Services Ltd (ABN 56664652840), trading as DKT Australia, and driving instructors who provide lessons via the DKT Australia platform. Learners, referred to as “you” or “the learner,” are individuals booking driving lessons through DKT Australia.
2. Booking Prices
- The prices for booking driving lessons are set and adjusted by the DKT Australia. Pricing details will be clearly communicated on the platform during the booking process.
- DKT Australia reserves the right to modify lesson prices at any time. Any changes in pricing will be applicable only to future bookings, and learners will be notified of such changes before confirming a booking.
3. Payment Processing
- Payments for driving lessons are processed through the DKT Australia platform. All transactions will be securely handled, and learners are required to pay the full lesson fee at the time of booking.
- Once a booking is confirmed, the payment will be forwarded to the respective driving instructor, minus any applicable DKT Australia service fees.
4. Cancellations and Rescheduling
Late Cancellations
- Any cancellations made by a learner within 24 hours of the scheduled booking start time are considered a late cancellation.
- In the event of a late cancellation, the learner will forfeit the full booking fee, and no refund will be issued.
Valid Cancellations
- Cancellations made more than 24 hours before the booking start time are considered valid.
- For valid cancellations, the learner may reschedule the appointment to another time slot within the next 3 months at no additional cost. If the learner does not reschedule within the 3-month period, the booking fee is forfeited.
5. Refunds
- Refunds will not be provided for late cancellations.
- In cases of valid cancellations, no refunds will be issued; instead, learners will have the option to reschedule their lessons within the permitted 3-month window.
6. Instructor No-Show Policy
- If a driving instructor fails to show up for a scheduled lesson, the learner will have the option to reschedule the lesson at no additional cost or request a full refund.
7. Amendments to the Payment Policy
DKT Australia reserves the right to update or modify this Payment Policy at any time. Changes to the Payment Policy will be communicated to learners and instructors, and continued use of the DKT Australia platform constitutes acceptance of such changes.
8. Governing Law
This Payment Policy is governed by the laws of Queensland and any disputes will be resolved in accordance with the jurisdiction of Queensland .
1. Parties Involved
This refund policy outlines the rights and responsibilities of the learner (referred to as “you”) and Excom Services Ltd (ABN: 56664652840), trading as DKT Australia.2. Refund Eligibility
You may be eligible for a refund under the following conditions:- Instructor Unavailability: If there are no driving instructors available in your area to provide lessons.
- Multiple Payments: If you accidentally process multiple payments for the same booking.
- Instructor No-Show: If your driving instructor fails to attend the scheduled lesson.
- Booking Cancellation by Instructor: If the instructor cancels the booking within 24 hours of the scheduled time.
3. How to Request a Refund
To request a refund, please follow these steps:- Fill Out the Support Form: Visit our website at dktaustralia.com.au and navigate to the Refund page under website Footer
- Provide Necessary Details: Complete the form by including your booking reference number, payment details, and the reason for your refund request (e.g., instructor unavailability, multiple payments, no-show).
- Submit Your Request: After submitting the form, our team will review your request.
- Processing Time: If your refund is approved, the funds will be returned to your original payment method within 5-10 business days, depending on your bank’s processing time.